What is a 10 5 rule

The 10 and 5 rule is a simple guideline that is widely used in the hospitality industry. The rule dictates that when a staff member is 10 feet from a guest, the staff smiles and makes direct eye contact, and when they are within five feet, the staff verbally greets the guest.

How would you use 10 and 5 technique to greet customers?

1. When customers are 10 feet away from you, use a non-verbal greeting such as a smile or a wave.
2. When customers are 5 feet away from you, greet them verbally.

What is the 10 10 Rule customer service?

When a customer is greeted by an employee that they come within a certain distance of, it is commonly referred to as the “10-Foot Rule”. That is, whenever an employee comes within 10 feet of a customer, the employee greets the person with a cheerful hello, or simply makes eye contact, smiles and nods his or her head.

What is the 10x10 rule?

January 18, 2017. Disney employees are called cast members by the Disney Corporation. They refer to their customers as guests. Cast members are trained to acknowledge each guest with a smile anytime they come within 10 feet of that person.

What is the 10 foot rule?

For those of you who don’t know, the 10-foot rule is simply the regular acknowledging and greeting of your customers. If a customer is within 10 feet of you, they should be engaged.

How do you greet a customer in a positive way?

1. 1) Smile with your greeting. Sam Walton was probably onto something when he hired employees to specifically greet customers entering the store. …
2. 2) Stop what you are doing. …
3. 3) Show, don’t tell. …
4. 4) Ask questions. …
5. 5) Dress professionally.

How do you handle a walk in customer?

1. Show that you recognize them. If you deal with customers, the two most important words are not, please or thank you, but are your customer’s first and last names. …
2. Ask if they’ve been in before. …
3. Ask about the weather. …
4. Complement appropriately. …
5. Use a conversation piece.

How do you welcome and register a guest?

Welcome the guest promptly with a cheerful and pleasant smile. Address with the appropriate surname, if known. Request for the reservation details like guest last name, confirmation no., booking source etc. Request for the guest id card or passport.

What is 5ft rule?

When a staff member is approximately five feet from a guest, a sincere greeting or friendly gesture of acknowledgement should accompany the eye contact and smile. Successful companies in and out of the hospitality industry have adopted their own versions of the 10 and 5 Staff Rule.

What is the correct guest registration process?

The registration process follows a succinct procedure of offering guest hospitality, retrieving a reservation, reviewing the registration card for completeness, extending credit, selecting a room to meet the needs of the guest, checking room status, confirming room rates, promoting additional room sales, assigning room …

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What is the 10 4 rule for friendliness?

Here it is. The 10-4 Rule: Any time we’re within 10 feet of someone we make solid eye contact and smile, and when we’re within 4 feet, we greet them verbally. When anyone comes within 10 feet of us, we make eye contact and smile; at 4 feet, we verbally greet them.

What is the 4ft rule?

The close proximity rule (sometimes referred to as the “4-foot rule”) is a safe work practice adopted by JJ White Inc. for PPE. Under the close proximity rule, anyone who is working within 4 feet of another person performing a task that requires a higher level of PPE, must also wear that higher level of PPE protection.

What is 10x10 rule in front office?

The first 10 rule clearly explains that, when guests enter a hotel they have this characteristics of judging a hotel within first 10 minutes of their visit. So, within this time if they gets a good service from the hotel authorities, it will compel them to think positively about the hotel.

What is the 8 foot rule?

It’s called the 8-foot rule. A leader at a manufacturing facility recently gave the direction to his leadership team to engage with their employees every time they come within eight feet of one of their employees. It’s a simple rule that is simply brilliant!

What is the 21 foot rule?

The “21-Foot Rule” was a measure of distance that related to the time it would take an officer to recognize a threat, draw a sidearm, and fire two rounds center mass against an attacker charging with a knife or other stabbing weapon.

What is the 20 foot rule?

At 20 ft (6.1 m), the gun-wielder was able to shoot the charging knife attacker just as he reached the shooter. At shorter distances the knife wielder was always able to stab prior to being shot.

How do you deal with nasty customers?

1. Be empathetic. The simplest way to handle rude customers involves using empathy. …
2. Listen actively. …
3. Chunk the issue. …
4. Repeat what the customer has said back to them. …
5. Stay calm and stoic. …
6. Offer solutions. …
7. Offer a sincere apology. …
8. Set a time to follow up with the customer if necessary.

How do you deal with a difficult customer?

1. Keep your communication professional.
2. Remain calm and collected.
3. Speak softly.
4. Practice active listening.
5. Give them time to talk.
6. Understand the customer’s point of view.
7. Assess their needs.

Who is a difficult customer?

Often, the difficult customer is someone who has simply taken an annoying habit to an extreme. For example, Richard F. Gerson, author of Great Customer Service for Your Small Business, listed ten types of customer behaviors, only one of which—The Perfect Customer—was wholly desirable to the small business owner.

What to say to customers at the till?

When the customer approaches your till point, greet them nicely. This means you should acknowledge the customer with eye contact. Say “hello” and smile. Apologise for any wait, no matter how short.

How do you welcome a customer?

1. Dress professionally. …
2. Be friendly. …
3. Acknowledge customers quickly. …
4. Make eye contact. …
5. Ask questions. …
6. Take your time. …
7. Remember customer preferences. …
8. Show customers to products.

How do you talk to customers?

1. Going on a first date is incredibly nerve-wracking. You spend a long time picking out the right clothes. …
2. Mind your manners. …
3. Don’t use jargon. …
4. Keep it positive. …
5. Do some Googling. …
6. Avoid conversation killers. …
7. Know when to say sorry. …
8. Don’t ghost them.

What is the golden rule in hospitality?

Extend a welcome: Make eye contact, smile, say hello, introduce yourself, call people by name, and extend a few words of concern.

What are the 5 five required information from the guest before processing a reservation?

Guest’s Profile Data. Guest’s group/company affiliation. Arrival date and time and departure date. The number of nights.

What are the three 3 things to consider in greeting the guest?

1. 1 Dressing: It forms the first impression and welcoming a guest is just like going on the first date. …
2. 2 Smile with a Greeting: …
3. 3 A Different Greeting: …
4. 4 Offer to Assist Them: …
5. 5 Ask Questions:

What are the 4 stages of the guest cycle?

• Research.
• Booking.
• Pre-Arrival.
• Arrival.
• Occupancy.
• Check-out / Departure.
• Post-stay.

What are the common requirements in registering guests?

• First Name, Last Name.
• Arrival Date. Time.
• Departure Date, Expected time of departure.
• Room Rate.
• Room Number.
• Room Type.
• Method of payment.
• Billing instructions.

How do guests handle VIP?

Upon arrival Front desk team must inform the FOM / Resident Manager / General Manager to greet and meet the VIP Guest. Always accompany the VIP Guest to the room and proceed with the check-in procedures in the room. Fill in as much information that you can on the Registration Form prior to presenting it to the Guest.

How do you handle a group check?

1. Always designate a Group Coordinator from the Front Desk prior to arrival.
2. Liaise constantly with the sales Group coordinator for information.
3. Check that Arrival Registration cards have been prepared for the group along with the rooming list for signature.

When were excavation safety standards created?

Occupational Safety and Health Act of 1970 This information will be made available to sensory-impaired individuals upon request.

How do you acknowledge a guest?

Some suggested Some suggestions include; Hello, welcome; Welcome, good morning; Hello, good afternoon, welcome. Introduce yourself by name making sure your communication is professional, yet personal. “Great to meet you, I’m Nikko”. If occupied with another guest, it is important to acknowledge arriving guests.